Keep the files.
Get unstuck.

Use your saved recovery file

Open the download and recovery page, select “Restore a previous download,” and paste the full key from the file saved before checkout. After a paid order is verified, you can download again. The pass works on another browser or computer.

Lost your recovery file, or paid from a shared checkout link?

Email stephenestilwell@gmail.com from the email used at checkout. Include your receipt or order identifier and approximate purchase date. Stephen must verify the payment against Stripe before restoring access. A name, screenshot or redirect URL alone is not sufficient. Do not send card numbers, bank details, security codes or passwords.

Payment pending?

Some payment methods confirm later. Download access waits for successful payment. If the page still shows waiting after your payment has succeeded, keep the pass and contact support. Do not pay again to fix a delivery issue.

File issue or refund request?

Include the filename, software/browser, what happened and your order details. Refund requests follow the proposed 14-day policy. Support is by email; no guaranteed response time is offered. Test orders do not move real funds.