THE VOICE AGENT SCENARIO PACK
Stephen Stilwell | Useful in Practice

Check the business outcome behind a convincing conversation.

Set up safely
Use fictional customers and a sandbox destination. Define the correct outcome before each call. Agree recording permissions.

Correction
Say Tuesday, then correct it to Thursday. Expected: the final record and spoken confirmation both use Thursday.

Interruption
Interrupt the confirmation to change the time. Expected: one updated booking, without duplicates.

Unavailable request
Ask for a slot that is unavailable. Expected: a valid alternative or a clear handoff, never an invented booking.

Human handoff
Ask for something outside scope. Expected: a known owner receives the relevant context without unsupported promises.

Record the result
Capture transcript, final system record, expected versus actual outcome, retries, and review time. Repeat cases and report the sample size. One pass does not establish reliability.